Refund policy
At Naarihouse, we are committed to delivering a stylish and satisfying shopping experience. Please read the following policy carefully to understand our guidelines regarding returns, refunds, and cancellations.
Return Eligibility
Return Window
You may initiate a return request within 3 days of receiving your order.
Eligible Returns
Returns are accepted only in the following cases:
- Damaged item received
- Defective product
- Wrong product delivered
Note: Returns are not accepted for items delivered in perfect condition.
Condition Requirements
To be eligible for a return:
- The product must be unused, unwashed, and unworn
- Original tags and packaging must be intact
- The item must be in resalable condition
Non-Returnable Orders
Returns will not be accepted for:
- Products purchased during sales, promotional offers, or clearance campaigns
- Customized or personalized products
- Innerwear or hygiene-sensitive items
- Items that are used, worn, washed, or missing original tags/packaging
- Orders placed under “BUY 2 GET 1” or similar promotional offers, where the complimentary product is selected and added by you or us from available stock, are strictly non-returnable and non-exchangeable.
Return Process
To initiate a return, please contact us only via email at:
📧 customercare.naarihouse@gmail.com
Please share the following details:
- The word “Return” or “Exchange”
- Your Order Number
- A brief reason for return
- Clear photo or video proof (mandatory for damaged or defective items)
Important: Return requests made via Instagram or any other platform will not be accepted.
Return Shipping
- Customers are responsible for return shipping charges
- Please use a reliable, trackable, and insured courier service
- Naarihouse will not be responsible for loss or damage during return transit
Refund Process
Once the returned item is received and inspected, you will be notified via WhatsApp or email.
If approved, the refund will be processed within 5–7 business days.
Refund Modes
Prepaid Orders: Refunds will be credited to the original payment method
COD Orders: Refunds will be processed via UPI or bank transfer after confirmation
Exchange Policy
Naarihouse does not offer direct product exchanges.
To receive a different product or size, please complete the return process (if eligible) and place a new order through:
Cancellation Policy
- Orders can be cancelled only before dispatch
- Once shipped, orders cannot be cancelled or modified
For prepaid orders, approved cancellations will be refunded within 3–5 business days to the original payment method.
To request a cancellation, contact us immediately via email:
📧 customercare.naarihouse@gmail.com
Note: Cancellation eligibility depends on the order’s processing status at the time of request.
Contact Us
For any questions or assistance, our support team is always here to help:
📧 Email: customercare.naarihouse@gmail.com